Mobile Ticketing FAQ

Mobile Ticketing FAQ

• What is Mobile Ticketing?

  Mobile ticketing is a technology that allows you to access your tickets through your mobile device via your Theatre Calgary account. You don't have to print them out (but you can if you want!). Your Mobile Tickets will be available through the Upcoming Performance page in your Theatre Calgary account.  Each ticket has a unique QR code.   When you arrive for your performance, our Front of House team will scan the barcode (just like a paper ticket), and you're in the door! 

  As the tickets are available through your mobile device, it eliminates the need for physical tickets, allows for safer and contactless entry into the Max Bell Theatre, and keeps both patrons and employees safe.  Theatre Calgary encourages patrons to switch over to mobile ticketing as it is a more secure and easier way to manage your tickets.  

• Why is Theatre Calgary implementing Mobile Ticketing?

  There are a number of reasons that Theatre Calgary is implementing Mobile Ticketing.   

  Safety.  Mobile Ticketing eliminates the need for physical tickets and allows for a much safer and contactless entry into the Max Bell Theatre. This protects our patrons, volunteers, and staff. 

  Environmentally friendly. Theatre Calgary is taking steps to decrease our environmental footprint each and every day. We are encouraging a reduced paper output in our office and our theatre.  Mobile Ticketing helps us do that!

  Ease of Access and Convenience. Almost everyone has access to a mobile device. This makes mobile ticketing very convenient for patrons.    

  Extra Security.  Mobile ticketing helps prevent fraudulent tickets from appearing on third-party websites. They are harder to scalp or steal than paper tickets, and these extra security measures make fraud or theft nearly impossible.

  Eliminates Lost Tickets. It is very difficult to lose a mobile ticket as the tickets reside on your Theatre Calgary account.  They can't be accidentally deleted or lost.

• How does Mobile Ticketing work?

  Mobile Ticketing is very convenient.  All purchases made online via the Theatre Calgary website default to Mobile Ticketing as a delivery method. You can also request Mobile Ticketing if you are purchasing through our Box Office team.

  Once you make your purchase, your Mobile Tickets will be available through the Upcoming Performance page in your Theatre Calgary account.

  When you arrive at the Max Bell Theatre for your performance, access your Theatre Calgary account on your mobile device, present  your tickets and the barcode to our Front of House ushers, they will scan it and you're in!

• Will I still receive my tickets via email?

  Yes, you may receive your Mobile Tickets via email.  And they will also be available through the Upcoming Performance page in your Theatre Calgary account only.  However, prior to your performance, we will send you a reminder to check your online account.  

• When will I receive my mobile tickets?

  After you purchase your ticket or subscription, you will receive your Mobile Tickets via email.  Additionally, they will be available through the Upcoming Performance page in your Theatre Calgary account.

• Do I need to download a separate app to access my mobile tickets?

  No, at this time, our mobile ticket delivery does not require you to download a separate app. Your Mobile Tickets will be available through the Upcoming Performance page in your Theatre Calgary account. The tickets maybe accessed via  any web browser on any device with access to a data plan or wi-fi. Alternatively, you may also print out your mobile tickets if you do not have access to a smartphone or mobile device.
  

  Note: A screenshot of your ticket QR code will work on our scanners when you arrive at the theatre.

• May I still print my tickets at home?

  Yes. If you are more comfortable with printing your tickets or you don't have access to a mobile device or smartphone, you may print your tickets from the Upcoming Performance page in your Theatre Calgary account and present them to our Front of House staff for scanning.  

• Can I exchange my mobile tickets?

  Yes, absolutely. Mobile tickets function the same way as physical tickets. You may submit a ticket exchange request for your performance through the Upcoming Performance page in your Theatre Calgary account (just click the orange Ticket Exchange button and fill out the details!) or call our Box Office team at 403.294.7447 Monday: 10 am to 5 pm MT, Tuesday through Friday: 10 am to 6 pm MT, Saturday: 12pm to 8pm MT, Closed Sunday & Statutory Holidays.
  

  Be sure to include the new dates that you are interested as well as your Exchange Code. Your Exchange Code is located underneath the QR code. 

• May I receive physical tickets instead of mobile tickets?

  Yes, you may still receive physical tickets.  If you are purchasing through our Box Office, please advise the Box Office Associate that you would prefer physical tickets be sent out to you or held at our Box Office for pick up the day of your performance. 

  If you are purchasing online, you will need to change your delivery method from Mobile Friendly Ticketing to Standard Mail or Hold At Box Office.  On the Payment screen, you will have the opportunity to update your delivery method. 

  You should receive your physical tickets approximately ten (10) days after your order has been processed.  Please be aware if your performance occurs within ten (10) days of purchase, we may not be able to mail out your tickets. Instead, we recommend selecting Hold At Box Office.
  
  

• I may arrive at a different time to the theatre than the rest of my party. Can I transfer their tickets to the rest of my party?

  Unfortunately, a mobile ticket transfer function between accounts or email address is not yet available. If you anticipate arriving at a different time than the rest of your party, you may want to opt for physical tickets instead. Alternatively, you may ask our Box Office Staff to re-print the rest of your party's tickets and leave them for pick up at the Box Office.

  PLEASE NOTE: If your mobile tickets are reprinted as physical tickets, this will null and void the mobile tickets. 

• How do I display my mobile tickets for scanning at the performance?

  Bring your smartphone or mobile device with access to Wi-Fi or a data plan, and a web browser to your scheduled performance. Then, visit the Upcoming Performance page in your Theatre Calgary account, click the orange View Tickets button for your applicable performance.   Present the Mobile Tickets to our Front of House staff and they will assist you in scanning your tickets at each entrance.

  Theatre Calgary recommends that you have your Mobile Tickets ready on your smart phone or mobile device when you arrive at the Max Bell Theatre.  This will speed up the process.

  Note: A screenshot of your ticket QR code will work on our scanners when you arrive at the theatre.

• What if my smartphone or mobile device is out of power or can not access my Theatre Calgary account?

  Visit our Box Office when you arrive at the Max Bell Theatre main lobby. Our Box Office staff will be happy to reprint your tickets as traditional paper tickets for the performance.