Opportunities

Reporting to the Box Office Manager, the Box Office Associate’s key responsibilities are to facilitate ticket pickup and otherwise assist patrons during performances, actively sell theatre tickets to new and renewing subscribers and single ticket buyers as well provide the highest level of customer service that Theatre Calgary patrons have come to expect.

Theatre Calgary is currently recruiting 1 seasonal hourly paid position within the Box Office.

Anticipated start date: September 15, 2025
Anticipated end date: June 21, 2025

Duties & Responsibilities:

• Performing Box Office duties within the theatre during performances, including but not limited to:
  • Selling, reprinting and exchanging tickets for patrons in person.
  • Providing customer service to patrons with ticketing issues, including ticket exchanges, lost tickets, mobile ticketing issues, missed shows or other ticketing related inquiries.
  • Handling and balancing cash float before and after each shift.
  • Assisting with email and phone enquiries as needed.
• Contributing to the environment of the Box Office and Theatre Calgary administrative office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life.
• Holding a high level of familiarity and fluency with all aspects of Theatre Calgary so as to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost customer experience.
• May participate in call campaigns and/or sales campaigns as requested (selling, tracking, calling, printing, stuffing envelopes, mailings, etc).
• Other duties to assist the Box Office Manager as required.

For the full job posting, including experience, qualifications, and submission information, please click on the box below.

The closing date for applications is September 5, 2025.

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